Return Policy

Refunds / Returns

Full refund if your purchased item is returned within 30 days of purchase in the original packaging and unused (excluding custom gloves, stock All-American series gloves, and batting cages)

No refund will be issued if your purchased item is returned in different packaging and/or has been used.

All returns are inspected upon receipt and are subject to a 20% restocking fee if it is determined the items are used or not in new condition. 

All refunds will be issued according to the type of payment used to purchase your item. No refunds will be issued until you have contacted customer service at support@hitrunsteal.com and received an authorization to return your item

Customers are responsible for the return shipping costs unless there is an error by Hit Run Steal. Hit Run Steal will provide a return shipping label

Returns will be processed after the product has been returned to Hit Run Steal and inspected for quality.

If your returned item is used, damaged, or not in it's original packaging and we accept your return, you will be charged a 25% restocking fee.

Hit Run Steal Return Policy for Select Products

For Axe Bats, King of the Hill, Queen of the Hill, and Hecostix products, any returns or issues will be handled directly by the respective manufacturers. If you experience any problems with these items, please contact the appropriate manufacturer for assistance with returns or warranty claims.

Hit Run Steal does not process returns or handle warranty claims for these products. For further details on how to contact the manufacturer, please refer to the product packaging or visit their website.

Unauthorized Returns

Any unauthorized return will automatically result in a 25% restocking fee if accepted

Damaged or Missing Items

If your item was damaged during shipping or you are missing parts, please contact customer service at support@hitrunsteal.com with photos of the issue and you will have the damaged parts or missing parts shipped to you at no cost within two (2) business days. 

In stock gloves 

All in stock gloves must be new and unused in order for Hit Run Steal to issue a refund. Any glove returned in used condition will not be accepted for return. There is a 20% restocking fee for all returned unused in stock gloves

Custom Gloves 

All HRS Custom Gloves have the Love Your Glove Guarantee (please see LOVE YOUR GLOVE GUARANTEE section on our warranty page). Hit Run Steal does not accept returns on any customized product.

Exchanges 

Hit Run Steal does not offer exchanges on any products